PRIVACY POLICY
Customer Loyalty & End-User Privacy Policy
Effective Date: October 7, 2026
Last Updated: October 7, 2026
PANNA STORES AND ITS SUBSIDIARIES (“PANNA STORES”, “WE”, “US”, “OUR”), RESPECTS YOUR PRIVACY.
This privacy policy (the “Policy”) explains our privacy practices for our consumer-facing digital services, including our official website at https://pannastores.com, our mobile application(s), and related digital features (collectively, “the Solution”), created, customized, and branded for our customer loyalty rewards program, online food ordering, in-store dining experiences, and customer engagement initiatives.
PANNA Stores acts as the data controller as outlined in this Policy. We work with trusted technology partners and data processors who are instructed to collect, store, and process personal information on our behalf strictly to operate our services, process customer transactions, and administer our loyalty and rewards program.
To the maximum extent permitted by applicable law, you consent to the use of electronic means to receive notices pursuant to this Policy and the maintenance of electronic records concerning your use of the Solution.
1. Privacy Policy Summary
| Topic | Key Highlights |
|---|---|
| No Sale of SMS Opt-In | We do not sell, rent, or share your SMS opt-in or mobile phone number with third parties or affiliates for their own independent marketing purposes. |
| Voluntary Information | We collect personal details (such as name, phone number, email, and address) that you submit via our Registration Form to join our loyalty rewards program. |
| Automated Device Data | We collect device identifiers, IP addresses, operating system details, and interaction analytics from all end users of our web and mobile applications. |
| Member Activity & Purchases | For registered rewards members, we collect transaction history, reward points accumulated, coupon redemptions, and order details. |
| Location Services | With your explicit permission, we collect geolocation data to show nearest restaurant locations, verify in-store presence, and deliver location-based promotions. |
| Sensitive Data | We do not intentionally collect or process sensitive personal data (e.g., biometrics, health, or religious data). |
| Children’s Privacy | Our services are strictly directed to individuals aged 13 and older (or 16 where required by law). We do not knowingly collect information from minors under these ages. |
| Personalized Offers | We use automated analytics based on your visit frequency and purchase preferences to send tailored food discounts and rewards. |
| Your Rights | You may access, update, export, or request deletion of your account and personal information at any time. |
2. Personal Information You Voluntarily Provide
2.1. Registration Details: In order to become a registered member of our rewards and loyalty program (“Registered Member”), you are invited to complete a digital registration form. This form may request your full name, mobile telephone number, email address, physical address, and birth date (for birthday rewards). Required fields are designated as mandatory.
2.2. Basic Functionalities: You may choose not to register. If you choose not to provide mandatory registration details, you can still access basic public functionalities of the Solution, such as viewing our menu, checking restaurant hours, and locating store addresses, but you will not accumulate rewards points or receive customized member perks.
2.3. Social Network Sign-In: If you opt to register using a social network account (e.g., Apple, Google, Facebook), we receive basic public profile information (such as your name and verified email address). We never obtain your social network password.
2.4. In-Store Identification: To earn or redeem reward points, you will identify yourself at checkout (in-restaurant, drive-thru, or online ordering) using your phone number, member QR code, or mobile app check-in.
3. Information Collected from All End Users
Regardless of whether you are a Registered Member, our servers and mobile platform automatically log certain technical information:
- Device & Hardware Identifiers: Mobile device identifiers (IDFA for iOS, AAID for Android, UUIDs), IP address, device model, carrier, browser type, and operating system version.
- App Usage & Navigation: Pages visited, screens viewed, buttons tapped, promotional banners engaged, and push notifications received.
4. Information Collected from Registered Members
If you participate in our loyalty rewards program, we track:
- Receipt and engagement with SMS text messages, push alerts, and member emails.
- Participation in rewards features, such as points balances, scratch cards, punch cards, coupons, and digital gift cards.
- Order history, including date, time, store location, payment method type, total amount spent, and items purchased.
5. Geolocation and In-Store Technologies
5.1. Location-Based Services: With your permission, we use your device’s GPS location to display nearest PANNA restaurant locations, provide localized deals, and confirm arrival for curbside or pickup orders.
5.2. Managing Location Permissions: You can enable or disable location sharing at any time through your mobile device settings. Disabling location services may limit location-dependent features.
5.3. Proximity Beacons & Store Wi-Fi: Where installed at PANNA store locations, Bluetooth low-energy beacons or Wi-Fi portals may recognize your proximity to deliver real-time check-in prompts or menu updates.
6. Additional Information & Third-Party Integrations
Our Solution integrates with point-of-sale (POS) systems, online food delivery platforms, and secure payment processors. These partners securely share transaction confirmation details (order items, order value, transaction timestamp) with us so we can credit your loyalty rewards account properly.
7. Processing of Sensitive Information
PANNA Stores does not require or intentionally collect sensitive personal information (such as social security numbers, racial or ethnic origin, political affiliations, biometric data, or health records). Please do not submit sensitive information through our contact forms or customer feedback tools.
8. Children’s Privacy
The Solution is designed for general commercial and adult dining audiences. We do not knowingly collect personal information from children under 13 years of age (or under 16 where required by law). If we discover that a minor under this age has provided personal details, we will remove their account and delete the associated data immediately.
9. How We Use Collected Information
We process your personal information for legitimate business purposes:
- To manage your loyalty account, calculate rewards, issue discounts, and process food orders.
- To send transaction receipts, order updates, and service announcements.
- To deliver promotional SMS text alerts, app push notifications, and email newsletters (only when you have opted in).
- To improve our restaurant menus, mobile app speed, and in-store customer experience.
- To protect our restaurants and digital systems against fraud, unauthorized card usage, and security threats.
- To comply with legal, tax, accounting, and consumer protection laws.
10. Sharing and Disclosing Information
We share information only under strict operational conditions:
- Trusted Technology Partners: Third-party vendors providing mobile app hosting, point-of-sale integration, loyalty rewards infrastructure, SMS routing, and payment gateway processing. These vendors may only process data according to our instructions.
- PANNA Group Affiliates: Affiliated operating entities within PANNA Food Group (including restaurant branches and distribution units) to fulfill customer orders.
- Legal & Compliance Requirements: In response to valid legal requests, subpoenas, or to prevent fraudulent or illegal transactions.
- Corporate Transfers: In the event of a merger, acquisition, or sale of restaurant assets, customer loyalty records may be transferred as part of the business assets.
11. Strict Policy on SMS Opt-In Data
We will not sell, rent, or share your SMS opt-in data or phone number with third parties or affiliates for their own marketing purposes. All text messaging opt-in data is kept strictly confidential and used solely by PANNA Stores to send you the communications you have consented to receive.
12. Automated Decision-Making & Personalized Offers
Our loyalty platform analyzes your purchase history, frequency of store visits, and preferred menu selections to generate customized rewards, birthday treats, and personalized meal recommendations tailored to your dining preferences.
13. Third-Party Links & Payment Processors
Payment information entered during mobile or online checkout is transmitted directly to PCI-DSS compliant payment gateways (e.g., Stripe, Toast, Apple Pay, Google Pay). PANNA Stores does not store full credit card numbers on its servers.
14. Data Retention and Account Deletion
We retain your personal data for as long as your loyalty account remains active or as needed to resolve billing disputes and fulfill legal recordkeeping duties. If you uninstall our mobile application, your account remains active in our database. To permanently delete your account and personal records, you can submit a deletion request through the app settings or by contacting us.
15. Your Privacy Rights & Choices
Under applicable state privacy laws (including Florida and California laws), you have the right to:
- Access & Portability: Request a copy of the personal data we maintain about you.
- Correction: Update or correct inaccurate account details.
- Deletion: Request the deletion of your account and personal information. Note: Deleting your account will forfeit any unredeemed rewards points or coupons.
- Opt-Out of Communications: Reply STOP to any SMS message to cancel text alerts, or click “unsubscribe” in our marketing emails.
- Non-Discrimination: We will never deny services or charge differing rates for exercising your privacy rights.
16. Changes to This Policy
We may amend this Policy periodically to reflect changes in our loyalty rewards program, restaurant technologies, or legal standards. Substantial changes will be posted through the Solution or via email notification. Your continued use of the Solution constitutes acceptance of the revised Policy.
17. Contact Us
If you have any questions, wish to exercise your privacy rights, or need assistance regarding your loyalty account, please contact our support team:
PANNA Stores (PANNA New Latino Food / PANNA Food Group)
Corporate Office: 1130 NW 159th Dr, Miami, FL 33169, USA
Phone: (305) 977-2662 / (954) 707-6752
Email: info@pannastores.com
Website: https://pannastores.com